inContact opens Asia Pacific headquarters in the Philippines

BPAP, Bayan Business, commend cloud technology provider

MANILA, Philippines (March 16,2011) – inContact (NASDAQ: SAAS), leading call center software and optimization tools provider, inaugurated today its Philippines headquarters in Bonifacio Global City, Taguig, marking the opening of the company’s first center in the Asia Pacific region to better serve its growing IT-BPO market and offer more career opportunities to Filipino jobseekers.

The site, located at the heart of Fort Bonifacio’s business center, will accommodate inContact’s engineers, sales team, technical support, and lead generation in the country. Currently, the company is initially hiring more than 30 positions for its Manila operations.

“inContact’s confidence in the Philippines as a strategic location in the Asia Pacific region remains high. With our headquarters in the region, inContact will level the playing field among the country’s call centers and BPOs, enabling competition in the global marketplace by providing flexible and efficient cloud-based solutions,” inContact VP of International Operations Mike Perry said.

Industry experts said local IT-BPO revenue may reach $9 billion to $25 billion in 2016, with global revenues reaching $124 billion in the same year, as ventures between public and private sectors grow. To aid the country in retaining its top spot in global BPO standing, inContact will support the backbone of industry by providing its expertise in delivering cloud-based solutions for local BPOs.

“We are here to ensure that the country’s call centers and BPOs are technologically adept to support its growing operations, making them globally competitive not only in terms of labor skills but also in technological capacity and knowledge,” inContact Country Manager Junie Pama said.

inContact’s partners in the IT-BPO industry also graced the event, to commemorate another milestone in the industry. “The establishment of inContact’s Asia Pacific headquarters in the Philippines proves that our country is a leader in global BPO service provision. We at the Business Processing Association of the Philippines (BPAP) are very glad to welcome and recognize inContact’s presence here in the country,” said Raymond Lacdao, BPAP Industry Affairs Director.

“With inContact’s powerful, flexible solution, small or large call centers are guaranteed to have maximum benefits and highest advantage among its global competitors, allowing the Philippine BPO industry more room for growth,” Bayan Business VP and Group Head Chito Franco said.

inContact’s products and services range from basic call center solutions to complex tools for various tasks such as call routing, workforce optimization, network connectivity, elearning, and workforce management, enabling BPOs to manage talent, reduce non-billable hours, increase revenue per call, and differentiate their service offerings.

About inContact
inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.