Top trainers honored in the First Annual BPO Training Excellence Awards

TeleDevelopment Services, Inc. recognizes individual and corporate achievements in training

(Manila, Philippines, March 18, 2010) – TeleDevelopment Services, Inc. (TDS) and the Philippine Society for Training and Development (PSTD) honored three individuals and two companies for their exemplary achievements in the field of call center, business process outsourcing (BPO), and knowledge process outsourcing (KPO) training during the First Annual BPO Training Excellence (BTE) Awards.

The BTE Awards honors individuals and organizations for their contribution to the Philippine outsourcing industry. By recognizing best practices, innovation, and excellence, the BTE Awards aims to further enhance the delivery of support solutions and services for the outsourcing industry. The awards ceremony was held during the recently concluded 4th Annual Call Center and BPO Training Convention.

“The number one driver of the industry is talent. We need to recognize our trainers and continue to motivate them as we move forward,” said Sec. Ray Anthony Roxas-Chua III, chairman of the Commission on Information and Communications Technology (CICT).

The winners of the BTE individual awards were Vita Marie Viajar, senior manager, Training and Development and Talent Acquisition, Integra Business Processing Solutions, Inc., Trainer Excellence Award; Orlando Agawin, manager, Training and Delivery, Aegis PeopleSupport, Inc., Training Manager Excellence Award; and Vina Paglicawan-Villegas, regional training manager, JP Morgan Chase, BPO Exemplary Trainer Award.

The corporate awardees were HSBC Electronic Data Processing Philippines, Business Training Innovation Award, and Integra Business Processing Solutions, Inc., Commitment to Training Award. Finalists for the corporate awards were Aegis PeopleSupport, DSM Manila LLC, Cyber City Teleservices, Advanced Contact Solutions, and Genpact.

“We can credit much of our success in BPO to highly skilled trainers who are passionate about learning, talent development, and industry growth,” said Jon Kaplan, TDS president. It’s time we recognize training excellence.”

TDS also gave special citations to Manuel Agcaoili, founder and president of Nova Foundation, and Dr. Jose Mordeno, founder and president, Speechpower, for their significant contributions to the country’s training and development industry.

Mordeno established the country’s pioneer communication training institution that offers courses in public speaking and American accent, among others. “What has glued me to this profession is the love for training and teaching. This is my life,” said Mordeno, who became the first Filipino to teach speech to Americans at the University of Hawaii.

Agcaoili leads the Nova Foundation, an organization that seeks to promote the full participation and the economic and social integration of persons with disabilities through career development. Since 2005, Nova Foundation has trained 540 differently-abled individuals, of which 286 are now employed. “What is the significance of 286? They have never been employed,” Agcaoili said. “With TeleDevelopment as our partner, we look forward to continue training the visually impaired in doing call center work,” he said.

According to Business Processing Association of the Philippines (BPAP), the industry is expected to generate US$11.6 billion in revenues and grow to 708,000 employees in 2011. “Recognition is very important, and setting the bar is a true mark of progress,” said Oscar Sañez, BPAP chief executive. “Without companies like TDS, we would not be where we are today. BPAP has been successful because we have partnered with the right, effective, and qualified organizations,” he said.

All BTE Award categories were open to companies, organizations, and enterprises that have been providing outsourced services to both on-shore and offshore client organizations in the Philippines as their main line of business for the period 2000–2009.

About TeleDevelopment
TeleDevelopment has been providing clients with global outsourcing and back-office solutions since 1991, and has supported over 450 captive and outsourced teleservices and BPO providers’ human capital and processed development needs.